Return & Exchange

Returns & Exchanges Policy for Zutilla

1. Return Eligibility :- You may return eligible items within 7 days of delivery. To qualify, the item must be:

  • Unworn and in its original condition
  • Returned with all original tags and packaging intact

2. Non-Returnable Items :- The following items are not eligible for return or exchange:

  • Custom-made or personalized products
  • Items purchased during sales or promotions

3. Exchange Policy :- We currently offer size exchanges only, for the same product style.

  • No refunds or product swaps (i.e., for a different style or color)
  • If your desired size is unavailable, you may choose another style of equal or higher value, paying the price difference if applicable

4. Initiating a Return :- To start a return or exchange, please:

  1. Email us at Care@zutilla.com with your Order ID and reason for return/exchange
  2. Our team will guide you through the return process
  3. Ship the item back to the address provided by our customer service

5. Shipping Costs for Returns :- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

6. Refund Process :- We offer size exchanges only, for the same style. If your size isn’t available, you can switch to another style of equal or higher value. Customized and sale items are not eligible for return or exchange.

7. Damaged or Defective Items :- If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • We will arrange a replacement or a full refund (including shipping charges)

8. International Orders

  • We currently do not accept returns or exchanges on international orders
  • For queries related to international shipping, reach out to Care@zutilla.com

8. Contact Us :- If you have any questions regarding our shipping policy, please reach out to us at:

  • 📧 Email Id : [Care@zutilla.com]
  • 📞 Phone Number : [+91 75978 00941]

 



Frequently Asked Questions

Yes, Zutilla offer customization options for juttis, allowing you to choose colors, designs, and sizes according to your preferences.

Yes, traditionally crafted juttis are very comfortable for all-day wear, especially when they are made with high-quality materials and a soft inner lining. We prefers high-quality lining leather in our jutti to make it more comfortable.

Measure your foot length, refer to the size chart given on product page below product description , and choose a slightly tight fit as juttis stretch over time.

To care for your jutti, clean it regularly with a soft cloth, avoid water, store it in a cool, dry place, and If your jutti has a stubborn stain, just use a wet cloth with some soap to clean it, then use a dry cloth to wipe it off.

Juttis are a great example of handcrafted art, often made using traditional techniques. The process involves cutting the material, stitching, and adding decorative elements, which can include beads, sequins, and mirror work.